Support
Most issues fall into one of the questions below. If you don't see your answer, write to us and we'll get back to you — usually within a couple of days.
Email support
One-person operation. Sole support channel: rbtaskiran@gmail.com.
- Subject prefix:
[Split & Pay] - Include OS version, app version (Settings → About), and a screenshot if relevant
- For privacy / data-deletion requests, write “Privacy” in the subject — handled within 30 days
Frequently asked
How do I restore my Pro subscription on a new device?
Sign into the App Store or Play Store with the account that originally purchased Pro, open Split & Pay, then tap Settings → Account → Restore Purchases. RevenueCat re-attaches the entitlement within a few seconds.
How do I cancel my subscription?
Apple cannot cancel subscriptions through the app — you have to do it in the store. iOS: Settings → [your name] → Subscriptions → Split & Pay → Cancel. Android: Play Store → profile → Payments & subscriptions → Subscriptions → Split & Pay → Cancel.
Where do my bills live? Can you see them?
By default, bill history is local to your device. We cannot read it. If you turn on cross-device sync, your history is mirrored into a Firestore document only your authenticated account can access — locked down by Security Rules. We do not have a server-side admin tool that reads bill content.
How do I delete my account and all my cloud data?
Open Settings → Privacy → Forget me. This deletes your user document, friends, devices, pending requests, and signs you out. Local on-device data is also wiped. The action is irreversible and can take up to a few minutes to fully propagate across our backend.
I scanned a receipt and the totals are wrong.
OCR is best-effort. Tap the parsed line items in the review screen to edit them, or tap Manual entry to skip OCR entirely. If you keep hitting bad parses on a specific receipt, please email us a redacted screenshot so we can improve the parser.
A friend isn't getting my payment request push.
Push delivery requires the recipient to (a) be signed in, (b) have notifications enabled in their OS settings, and (c) have at least one device registered in the last 90 days. If they recently reinstalled, ask them to open Split & Pay once to re-register their FCM/APNs token.
Live room won't connect.
Live rooms use Firebase Realtime Database. If your network blocks WebSocket connections (some corporate or hotel Wi-Fi), the room won't sync. Try cellular or a different network. The room's host can also end and recreate it if it gets stuck.
Can I export my bill history?
Yes — Settings → Privacy → Export. You'll get a JSON dump you can save or share. We don't lock your data in.
Does Split & Pay use ads or sell my data?
No analytics SDKs, no advertising SDKs, no data sales. Pro subscriptions are the only revenue source.
How do I report a bug or request a feature?
Email rbtaskiran@gmail.com with a short description, your iOS/Android version, and the app version (Settings → About). Screenshots help. Reproducible bugs get priority.
For App Store refund disputes, contact Apple at reportaproblem.apple.com. For Play Store refund disputes, contact Google through Play Store → Help.